Jeffrey Lai is the Managing Director of Arthur D. Little's South East Asia and Middle East business.

Jeffrey has more than 18 years of experience in providing strategic advice to top management teams and leading many transformation and improvement programmes for clients across Asia and the Middle East.

Thomas Kuruvilla is the Managing Director of Arthur D. Little, Middle East. Thomas is also the Head of the Strategy and Organization practice in South East Asia and Middle East.

Thomas has extensive consulting and operational experience in the Middle East, Europe and South East Asia in the areas of strategy development and implementation, due-diligence, merger and acquisitions, and performance management. He has also worked extensively in the areas of turnaround and performance management in various industries.

Zoran Vasiljev is a Director of Arthur D. Little, Middle East & South East Asia, based in the company’s Dubai office.

Zoran has extensive consulting and operational/management experience in the Middle East, Eastern Europe and South East Asia in the areas of strategy development and implementation, restructuring, sales effectiveness, business process management and CRM in telecoms sector.

Zoran is also the author of numerous articles on the telecom industry, CRM and PMO topics, and a frequent speaker at conferences in the US, Middle East and Asia.